On Comcast Business VoiceEdge, a hunt group's No Answer Settings let you forward a call after it rings for a set time. Point it at your TextbackFast number.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
VoiceEdge steps
- Sign in to the VoiceEdge portal and open Hunt Group.
- Open No Answer Settings.
- Set how long to wait, then put your TextbackFast number in the Call Forwards to field.
- Save.
From the Comcast Business VoiceEdge guide (Comcast Business VoiceEdge guide).
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Comcast Business Voice (one or two lines)
Comcast does not publish no-answer steps we could verify for these lines. Ask Comcast Business to turn on call forwarding on no answer to your TextbackFast number.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
Which Comcast service do I have?
If you manage users and hunt groups in a portal, it is VoiceEdge. If not, it is likely Business Voice.