Dialpad lets you route calls that ring out to an external number. Set that to your TextbackFast number.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
Your own line
- Open Your Settings › Call Handling & Voicemail and select Show Advanced Options.
- Set your Ring duration (default 30 seconds).
- Under Advanced missed call routing, choose To a team member / room phone / external number and enter your TextbackFast number.
From Dialpad help (Dialpad help).
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Main Line or department
Set the fallback option to To a team member, room phone or external number. Dialpad says forwarding outside Dialpad on shared lines needs its support team to enable first (Dialpad Main Line help).
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
I cannot pick an external number.
Contact Dialpad support and ask them to enable routing to external numbers.