Grasshopper calls your forwarding numbers either all at once or in order. Put your phone first and your TextbackFast number second, in order, and only calls you miss reach TextbackFast.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
Steps
- Go to Settings › Call Forwarding Settings › Extensions.
- Click edit next to the extension your callers reach.
- Keep your own phone as the first forwarding number.Add your TextbackFast number as the second.
- Choose to call the numbers in order if there is no answer, not simultaneously.
- Save.
From Grasshopper (Grasshopper).
Tip: if your cell's own voicemail picks up first, Grasshopper will not move on. Turn off your cell voicemail or shorten its ring time.
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
Can I set hours?
Yes. Each forwarding number can have its own schedule in Grasshopper.