Metro by T-Mobile is a T-Mobile brand. Metro does not publish forwarding codes on its own support pages, so use the T-Mobile network codes.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
Codes
T-Mobile codes (T-Mobile short codes):
| When | Turn on | Turn off |
|---|---|---|
| No answer | **61*15551234567# | ##61# |
| Busy | **67*15551234567# | ##67# |
| Unreachable | **62*15551234567# | ##62# |
Some Metro plans may not include conditional call forwarding. If a code fails, ask Metro to add it.
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
How do I turn it off?
Dial ##61#, ##67# and ##62#.