Nextiva calls it Call Forward No Answer. Turn it on for each user and point it at your TextbackFast number.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
In the portal
- Go to Users, then the user's Actions › Voice Settings.
- Open Forwarding, then Call forwarding (unanswered).
- Enter your TextbackFast number and the number of rings, save and turn on the toggle.
From Nextiva support (Nextiva support). It forwards direct calls to the user, not calls from call groups or call centers.
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
From the desk phone
Dial *92 and the number to turn on no answer forwarding, and *93 to turn it off. *90 and *91 do the same for busy (Nextiva feature codes).
Do not use forward-all, or your phones will never ring.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
Calls to our main number are not forwarded.
They probably come through a call group. Set that group's no-answer destination too.