In Quo, formerly OpenPhone, calls follow a call flow. Keep Ring users first and add a Forward call step to your TextbackFast number after it.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
Steps
- Open Settings, then your phone number, and edit its call flow.
- Keep the Ring users step and set the ring time.
- Add a Forward call step after Ring users, as the fallback, and enter your TextbackFast number.
- Publish the call flow and check that it is live.
From the Quo Resource Center (Quo Resource Center). Quo forwards to US and Canadian numbers, and notes each forwarded call uses two call legs.
Do not choose Forward all calls.
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
Will callers still reach voicemail?
No. Calls forwarded to TextbackFast get a text instead of Quo voicemail.