Verizon uses one code, *71, for calls you do not answer or while you are busy. Your phone still rings first, and missed calls go to your TextbackFast number.
The numbers behind missed calls
37.8%of inbound calls answered by small businesses
42%of callers leave a voicemail when nobody answers
21%call another business right away
Sources: 411 Locals study; CallRail 2025 survey.
One in five callers who hit voicemail dials your competitor next. A text in seconds keeps them talking to you.Based on the CallRail 2025 survey
Codes
From Verizon support (Verizon support):
| When | Turn on | Turn off |
|---|---|---|
| No answer or busy | *715551234567 | *73 |
Do not use *72. That forwards every call, and your phone will not ring. Verizon says forwarding is set up from the phone, the number must be a 10-digit US number, and forwarded minutes count like normal calls if your plan is not unlimited.
Hear it for yourself
Call our demo line, let it ring, and get a text back in seconds.
Steps
- Open the Phone app keypad.
- Dial
*71followed by your 10-digit TextbackFast number, with no spaces, and tap Call. - Wait for the confirmation, then hang up.
Test it
- Call your business number from another phone and let it ring out, or decline the call.
- The caller should get your TextbackFast text within seconds.
- No text?Turn forwarding off, then set it up again carefully. One wrong digit is the most common problem.
Questions, answered.
Will my phone still ring?
Yes. *71 forwards only calls you do not answer or that arrive while you are on another call.
How do I turn it off?
Dial *73.